We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Simply contact the Practice Manager: Mrs Helen Robbins on 01745 342225.
or alternatively, please state your concerns in writing addressed to Mrs Helen Robbins.
You are also entitled to complain directly to the Betsi Cadwaladr Health Board who will decide whether to investigate the matter themselves or refer it back to the practice.
Betsi Cadwaladr University Health Board
Ysbyty Gwynedd Hospital
Telephone: 01248 384194
Public Services Ombudsman for Wales
1 Ffordd yr Hen Gae
Tel: 01656 641150
Fax: 01656 641199
Community Health Council
Denbighshire/Flintshire/Wrexham Locality Office
Tel: 01978 356178
Fax: 01978 346870